Request Management Standard CAN V1.pdf

Request Management - Standard
When it comes to managing requests and enhancing civic engagement, there is much to consider. Our Request Management
Standard is a great solution for municipalities of all sizes. If you are looking for a way for your citizens to submit requests, as well
as a tool for your staff to manage tasks and requests, Catalis has the solution for you.
globe catalisgov.comphone 855-898-6864 envelope PublicWorksEngagementSales@catalisgov.com
Staff Tools
∞ Customizable Request Views - Residents can accomplish a
multitude of tasks through your branded Web portal. They
can search the knowledge-base for information, check the
status of an existing request, or submit a request for service.
∞ Automation - Routing, updates, and notifications from
automated routing and escalations (tailored by service
request type), to staff and submitter notifications. Request
Management makes it easy for everyone to be aware
of requests and stay in the loop through automatic email
updates.
∞ Reporting - Interactive Reporting Dashboard and Real-Time
Data Analysis.
∞ Integrate With Your GIS Data - Leverage your GIS data for
reporting or routing purposes.
Citizen Tools
∞ Resident Self-Help Portal - Residents can accomplish a
multitude of tasks through your branded Web portal. They
can search the knowledge-base for information, check the
status of an existing request, or submit a request for service.
General Features
∞ Multi-channel civic engagement - Engage with your
citizens through SMS and email.
∞ Website Integration - Your public submission form can
be integrated into any website.
∞ Public Submissions - Receive submissions online, by
phone or in person that are tracked and routed to the
appropriate staff.
∞ Notifications - Staff are immediately notified of new
submissions.
∞ Customizable Request Views - Responding staff members
can focus on the issues relevant to themselves and easily
prioritize their workload.
∞ Automation - Routing, updates, and notifications from
automated routing & escalations (tailored by service request
type) to staff & submitter notifications.
∞ Reporting - Interactive Reporting Dashboard and Real-Time
Data Analysis.
∞ GIS Integration - Leverage your GIS data for reporting or
routing purposes. Display attribute data your staff can find
crucial data while staying in one application.
∞ Work Order and Inventory System Integration - Create
Work Order tasks based on request category routing. See
status update of task within RM or RME.
∞ Unlimited Users - Never worry about if more users will
cost you more. Create as many users as needed to get the
job done.