Advanced Public Works Solutions from Catalis
Catalis offers advanced Public Works solutions including a Computerized Maintenance Management System (CMMS) with tools like Request311 for citizen service requests, Inventory Tracking, Work Order Management, GIS WebMap for mobile field data, Weed & Pest Management, Infrastructure Management, and Enterprise Resource Planning tailored for municipalities, all designed to centralize data, enhance collaboration, and support data-driven decisions, with integration capabilities for Esri ArcGIS.
Computerized Maintenance Management System (CMMS)
Advanced solutions that foster collaboration and drive data-informed decisions
Build trust and centralize data with interactive, citizen-focused solutions
Intuitive tools that facilitate public requests, resource planning, and local communications are crucial to support a connected community.
Catalis’ customer-driven solutions empower urban and rural municipalities with best-in-class capabilities. Our highly experienced team of experts understands the unique challenges faced by local governments and provides ongoing training and support to our customers.
Request311
Receive citizen requests and address issues promptly with our user-friendly request management solution that organizes service requests and produces customizable reports.
Inventory Tracking & Work Order Management
Inventory Tracking tracks use of inventory for trucks, supplies, equipment, and materials. Work Order Management tracks and documents maintenance activities, reports, audits, and allocates resources effectively.
GIS WebMap
Track field data with a unified, mobile-ready solution. Municipalities can leverage customizable geographic details for property insights, asset reporting, and tax information.
Weed & Pest Management
Easily track and manage infestations and inspections in the field using our mobile tool. Comply with legislative requirements and stay on top of agricultural tasks.
Infrastructure Management
Integrate and manage infrastructure asset data for use by financial and public works staff. Enable your government to make informed planning decisions with accurate reporting.
Enterprise Resource Planning (Canada)
Equip your municipality with impactful tools that combine a customizable financial platform with responsive support. Your staff can automate processes like compiling, analyzing, and sharing data.
ESRI Integration
Catalis Public Works solutions integrate with Esri ArcGIS Online and ArcGIS Enterprise, connecting daily operations to authoritative GIS data. By linking service requests, work orders, and infrastructure assets to the same map-based information used across the municipality, teams can improve coordination, reduce duplicate data entry, and make more informed decisions about service delivery, maintenance, and long-term planning.
We're Here To Help
A Conversation with Teresa Yeager, Executive Vice President Public Works & Citizen Engagement Vertical
Perspectives on Public Works
Learn more about the Catalis solutions that are modernizing governments across North America.
Related
Citizen Request311 solution from Catalis
Catalis' Citizen Request311 is a cloud-based 311/CRM solution designed for municipalities of all sizes that streamlines public service request management through an intuitive interface, intelligent task routing, real-time updates, automation tools, and features like customizable views, interactive issue maps, bulk editing, and knowledge base access, enhancing transparency, accountability, and citizen engagement as demonstrated by Evanston's platform upgrade.
Public Works Efficiency with Citizen Request Management
The article discusses how public works departments can enhance efficiency and responsiveness by replacing outdated manual systems with integrated citizen request management software, government CRM, and 311 platforms that enable centralized, automated workflows, real-time GIS mapping, mobile field access, and multi-department coordination to streamline infrastructure maintenance and improve service delivery to residents.
Integrated Citizen Request Management Software
Integrated citizen request management software centralizes and automates municipal service requests across departments, breaking down silos to unify workflows, improve accountability, speed up issue resolution, and create a more connected, citizen-focused government.
Inclusive Citizen Request Management
Inclusive citizen request management software enhances local government accessibility by integrating mobile-first design, multilingual support, ADA-compliant features, offline access via call centers, plain language communication, and multi-channel notifications to ensure all residents can easily report, track, and engage with municipal services regardless of language, ability, or digital access.
Community Trust with Citizen Request Management Software
Modern citizen request management software enhances municipal transparency and accountability by enabling real-time tracking, proactive communication, open-data access, and self-service options for residents, thereby strengthening community trust and civic engagement.
Mapping Service Requests with GIS-Integrated CRM Tools
Integrating GIS mapping with government CRM and 311 service request platforms enables local governments to visualize and analyze spatial patterns of community service needs—such as potholes, streetlight outages, and graffiti—helping them identify hotspots, underserved areas, seasonal trends, and equity gaps to make smarter, data-driven decisions and improve resource allocation.