Best Utility Bill Payments Software for Governments
Catalis offers a secure, cloud-based utility billing software designed for local governments that streamlines payment processing, automates communications with features like real-time notifications and mobile payment options, reduces administrative burdens, improves revenue collection efficiency, and enhances the overall citizen payment experience through a unified, easy-to-use platform tailored for the public sector.
Reliable, Secure, and Scalable Billing Solutions for Local Governments
Modernize utility billing with a seamless, citizen-first payment platform designed for efficiency and convenience
Outdated payment systems can create inefficiencies for utility providers and frustration for customers. Catalis offers a flexible, cloud-based solution that modernizes utility billing by streamlining payments, automating processes, and enhancing customer communication. Whether handling simple bill payments or complex account management, the platform adapts to meet the unique needs of your agency.
Join the growing number of government agencies that trust Catalis to increase revenue collection efficiency, reduce administrative burden, and provide citizens with a seamless payment experience. The dedicated team is committed to your success.
Product Guided Tour
Catalis Utility Payments helps local governments modernize utility billing by unifying payment processing, customer management, and reporting into a single, easy-to-use platform. Purpose-built for the public sector, it reduces manual processes, improves accuracy, and enhances the customer experience with streamlined implementation and reliable support.
Take the guided tour to see how Catalis Utility Payments simplifies operations and strengthens efficiency.
Catalis Utility Payments Key Features & Benefits
Citizen Engagement Hub
Improve communication and create a frictionless payment experience with the Catalis Utility Payments Engagement Hub. The platform enables utility providers to send real-time bill notifications, due date reminders, and past-due alerts through multiple channels—ensuring customers never miss a payment. With Pay by Text and Pay by Email, customers can instantly complete payments from their mobile devices, eliminating the hassle of logging into a portal or visiting an office. Automated receipts and confirmations enhance transparency, giving customers peace of mind and boosting satisfaction while reducing inquiries to your office.
Flexible Payment Scheduling
Give customers more control over their utility bills with the Catalis Payment Scheduler, which allows them to set up automatic payments, installment plans, and future-dated transactions. Whether scheduling payments online, via Interactive Voice Response (IVR), or through a mobile device, the system ensures an easy, stress-free experience. Flexible scheduling helps customers manage their budgets effectively, reducing delinquent accounts and improving on-time collections for your agency. By allowing partial payments and installment plans, utility providers can increase revenue predictability and reduce the burden of unpaid bills.
Lockbox Services
Eliminate manual processing and accelerate revenue collection with Catalis Lockbox Services, which securely digitizes mailed payments for faster, error-free reconciliation. The solution ensures that payments made by check or money order are scanned, deposited, and posted quickly—minimizing staff workload. With faster access to funds, utility providers can improve cash flow, enhance operational efficiency, and reduce administrative costs. By automating check processing, agencies free up valuable staff time, allowing them to focus on customer service rather than manual data entry.
Seamless Utility System Integration
Catalis Checkout seamlessly integrates with leading utility billing systems, ensuring that every payment is processed and recorded in real time without manual intervention. Secure APIs and flexible integration options allow for a smooth transition, eliminating reconciliation errors and reducing administrative workload. By automating payment processing and syncing directly with your existing systems, Catalis enables utility providers to improve operational efficiency, enhance accuracy, and offer a frictionless experience for both staff and customers.
More Great Features
- Digital Wallets: Accept PayPal, Venmo, Apple Pay, and Google Pay.
- Pay by Bank: Reduce ACH returns through a secure connection to a user’s bank account.
- Payment Reminders: Reduce missed payments with automated alerts.
- Recurring Payments: Set up hassle-free, automatic payment plans.
- Multilingual U.S. Call Center: Provide expert support in multiple languages.
- AI-Assisted IVR: Intelligent automation for faster inquiries and payments.
- PCI-Compliant & SOC 2 Type 2 Audited: Industry-leading security standards.
- Shopping Cart: Enable multi-transaction payments in a single checkout.
- Mobile Optimized: Make payments easy on any smartphone or tablet.
- Text & Email Receipts: Send instant digital confirmations for transparency.
- Cloud-Hosted: Reliable, scalable, and secure.
Empowering Utility Providers Through Smarter Billing Solutions
Catalis Utility Payments transforms revenue collection with a secure, citizen-first approach designed for efficiency and ease of use. The platform helps agencies improve cash flow, reduce administrative overhead, and enhance customer satisfaction through modern digital payment solutions. With automated workflows, flexible scheduling, and seamless integration, Catalis is leading the way in simplifying utility billing and payments for the modern government.
"The online portal is convenient and easy to operate, and the customers love it without complaint."
— Monica Chandler Sanders, Electric & Water Dept., City of Macon, MS
Customer Spotlight: Case Study — El Paso Electric
Learn how, as part of its ongoing effort to modernize operations and enhance customer experience, El Paso Electric partnered with Catalis Payments in 2019 to offer secure and user-friendly digital payment options through its online customer portal.
Have Questions?
We’re always interested in new projects, big or small. Please don’t hesitate to contact us regarding your municipal project needs.
Learn more about the Catalis solutions that are modernizing governments across North America.
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