Client Support
The document provides detailed client support contact information for Catalis Brands, including specific phone numbers, email addresses, and customer portal links for various product categories such as Courts & Land Records (with individual support emails for products like Icon, TurboCourt, and Taxsmart), Payments (covering products like nCourt and Bill2Pay), Public Works & Citizen Engagement (including CMMS and ERP products), and Regulatory & Compliance services.
Customer Support for Catalis Brands
If you are an existing client and need support for a product, use the information below to get contact details for the correct support team.
Courts & Land Records
- Submit a Ticket:
- Support Contact: 770-779-1200
- Product Support Emails:
- Icon (CMS360, Case Management, eFiling, & Jury): iconsupportsf@catalisgov.com
- Catalis Official Records: CORSupport@catalisgov.com
- New Vision: NVSupport@catalisgov.com
- AutoMon (Caseload Explorer, AIMS, PSRS, & Practice Manager): Support@automon.com
- TurboCourt: Tcsupport@catalisgov.com
- Benchmark: benchmark@catalisgov.com
- Landmark: landmark@catalisgov.com
- Jurymark: Jurymark@catalisgov.com
- Taxsmart: taxsmart@catalisgov.com
- Axia: axia@catalisgov.com
- Excise: Excise@catalisgov.com
- Syscon & pSearch: support@syscononline.com
- Warrant Now: support@warrantnow.com
- Matterhorn: support@courtinnovations.com
Payments
- Customer Portal: CLICK HERE
- Support Contact: 877-352-8560
- Email: paymentsupport@catalisgov.com
- Products:
- nCourt
- Value Payment Systems
- FivePoint Payments
- Sturgis
- Bill2Pay
- Point-of-sale Devices
Public Works & Citizen Engagement
- Customer Portal: CLICK HERE
- Support Contacts:
- 855-898-6864 (Canada)
- 888-878-3006 (US)
- Email: munisupport@catalisgov.com
- Products:
- CMMS
- Request Management Enterprise
- Inventory Management
- Work Order Management
- Infrastructure Management
- GIS WebMap
- Permitting & Licensing Management
- Enterprise Resource Planning – ERP
- Website Management:
- Websites
- Meeting Management
- Mass Notifications
- Economic Development Dashboard
- CMMS
Regulatory & Compliance
- Customer Portal: CLICK HERE
- Support Contact: regulatory_and_compliance_support@catalisgov.com
- Products:
- Unemployment Insurance Solutions
- College Savings
- Regulatory Financial Service Compliance (RFSC)
- Deferred Presentment Program (DPP) and Check Cashing Database
- Anti-Predatory Lending Database (APLD)
- Medical Marijuana Card Program (MMCP)
Tax & CAMA
- Customer Portal: CLICK HERE
- Support Contact: 800-527-9991
- Email: TaxCAMAsupport@catalisgov.com
- GovTech Services: 888-304-5989
- Products:
- Axiomatic/Property Tax Oversight
- CAMAlot
- Catalis NY
- Catalis Tax
- CSRA
- eGov
- Escrow Payment Management
- LandNav
- Market Drive
- PAS
- Patriot
- PCI
Learn more about the Catalis solutions that are modernizing governments across North America.
Related
SaaS Service Level Agreement and Support Terms
The SaaS Service Level Agreement and Support Terms, last updated October 19, 2023, outline that the Licensor will maintain the software free of material defects during business hours, provide support contact documentation, exclude issues caused by customer environments or third-party software, and require the Customer to manage first-line support including defect documentation, initial troubleshooting, and user communication before escalating issues to the Licensor for remedial services.
Catalis Portfolio
Between March and June 2026, Catalis announced multiple government technology initiatives including launching economic development dashboards in Tempe, AZ, deploying the Request311 CRM platform in San Ramon and San Mateo, CA, partnering with CAI Technologies to integrate GIS with property assessment software, expanding digital tax payment systems across nine Wisconsin counties, modernizing property assessment in Lea County, NM, and appointing Lisa Hasen as Chief Marketing Officer to drive growth.
Customer Success: Partnership, Support & Empowerment
Catalis redefines Customer Success for government agencies by providing a collaborative, accountable, and impact-driven partnership that offers end-to-end support—from implementation to real-world improvements like increased collection rates and reduced processing times—while serving as trusted advisors who combine advanced technology with personalized, proactive engagement to help agencies efficiently meet regulatory requirements and enhance service delivery for constituents.
Support Contacts for Catalis Tax & CAMA
The document provides contact information for Catalis Tax & CAMA customer support, including a customer portal, phone numbers (800-527-9991 and 888-304-5989), and an email address (TaxCAMAsupport@catalisgov.com), and lists the supported products such as Axiomatic/Property Tax Oversight, CAMAlot, Catalis NY, Catalis Tax, CSRA, eGov, Escrow Payment Management, LandNav, Market Drive, PAS, Patriot, and PCI.
In the News | Catalis
Catalis, a leading North American government software provider, recently announced multiple partnerships and product launches including a GIS-property assessment integration with CAI Technologies, expansion of digital tax payments in Wisconsin, modernization projects in San Mateo, Lea County, and Hardee County, the appointment of Lisa Hasen as CMO, support for Washington’s Unified Payment program, and the transition of MEFA’s U.Plan prepaid tuition program to a new Catalis-powered online platform.
Improve Your Court Payments with the Catalis Software Solution
Catalis offers a secure, cloud-based court payment platform integrated with case management systems, featuring deep industry expertise, a multilingual U.S.-based call center, and guaranteed payments to streamline court fee collection, enhance compliance, reduce administrative burdens, and improve accessibility for diverse communities across the U.S. justice system.