Request Management (RM) solution from Catalis
Catalis' Request Management (RM) solution is a cloud-based, user-friendly platform designed for municipalities of all sizes to efficiently handle public service requests with intelligent task routing, real-time updates, two-way resident communication, customizable views, interactive issue mapping, and bulk request management, thereby enhancing staff accountability, transparency, and citizen satisfaction.
Leading Request Management Solution
Our Request Management (RM) solution gives staff the tools to efficiently handle requests made by the public while ensuring accountability and maintaining high service standards. On the resident side, RM allows your residents to report non-emergency issues with two-way communication, keeping them informed throughout the process. From large call centers to small townships, our solution caters to municipalities of all sizes seeking better transparency with their constituents.
Streamlined Solutions for Staff and Residents
Users of all technical levels can effortlessly navigate our sleek and intuitive RM interface. Our cloud-based software empowers staff to seamlessly manage multiple tasks from a single browser window.
Streamlining service requests
Our intelligent routing system enables staff to concentrate on relevant tasks and prioritize their workloads with ease. Keep a close eye on staff performance at various levels, ensuring accountability and maintaining high service standards.
Product Guided Tour
Catalis Request Management (RM) helps municipalities across the U.S. and Canada modernize public service delivery with real-time updates and powerful automation tools. Designed to boost efficiency, transparency, and citizen satisfaction, RM makes it easy to manage, track, and respond to service requests from start to finish.
Take the guided tour to see how RM improves the citizen experience and streamlines municipal operations.
Our Most Popular Program Features
- Customizable request views: Create and save custom Views for different service types, geographic areas, status, and more.
- Issue Map View: View request data as an interactive map, to quickly identify geographic patterns and “hot spots.”
- Bulk Edit/Update of Requests: Perform bulk operations to update or close a series of related requests in a single action.
- Easy Service Request Entry: Simple, streamlined, and intuitive interface makes request entry a snap for both residents and staff.
- Reassign, Update, and Close service requests: Use powerful tools that introduce workflow automation and facilitate end-to-end management of your municipal services. Create a detailed history of each request and maintain constant communication with residents throughout the service process.
- Access to full knowledge base: Create Knowledge Base articles to address frequently asked questions, explain policies, or direct residents to additional resources related to your municipal services to reduce citizen inquiries.
Customize and Automate
- Automated Routing: Direct service requests directly to the responsible party with robust automation, to assign service requests to the correct staff instantaneously – with no need for manual review.
- Branded Emails: Customize all resident notification emails with colors, fonts, and logos to match your municipal brand.
- Custom text responses: Share updates with residents via SMS message.
- Custom automated call responses: Customize calls with your voice.
- Automatic & Manual Notification Options: Set up automatic notifications for residents and staff or send them manually.
- Instant Notification Upon Submission: Instant confirmation of submission to the resident via email, text, or voice call.
Reporting
- Interactive Charts: Hover over chart elements to see display values or quickly apply filters on demand.
- Real-Time Data Analysis: Monitor service volume, response time, completion status, and more, at-a-glance and in real time from your customized reporting dashboard.
Customer Spotlight: Case Study
Town of Innisfail, Alberta, CA
Request Management provides enhanced complaint/request tracking, making it easier to analyze trends and forecast maintenance needs. The user friendly experience of Request Management has encouraged more staff participation, leading to more accurate data and better long-term reporting.
Have Questions? Great Possibilities Are Waiting For You
We’re always interested in new projects, big or small. Please don’t hesitate to use the form to contact us regarding your municipal project needs.
Learn more about the Catalis solutions that are modernizing governments across North America.
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