Town of Thorsby, Alberta Selects Catalis to Modernize Online Resident Services
The Town of Thorsby, Alberta, has partnered with Catalis Technologies Canada to implement a comprehensive citizen engagement platform—including a modern website CMS, mass notification system, and meeting management tools—to enhance communication, streamline service requests, reduce staff workload, and foster greater transparency and connectivity between residents and local government.
February 10, 2026 – Edmonton, AB – The Town of Thorsby, Alberta, has selected Catalis to modernize how residents connect with local government by implementing state-of-the-art citizen engagement technology. This modern solution will enhance service delivery, enable faster communication, and streamline the way residents submit requests, access information, and stay engaged with their community.
The Citizen Engagement system includes a suite of digital tools that empower municipalities to manage service requests, automate workflows, and deliver transparent and consistent communication. With modern mobile and web experiences, Thorsby will be able to reduce staff workload while providing a more convenient and responsive experience for residents.
“The Town of Thorsby selected Catalis’ Website CMS, Mass Notification, and Meeting Management solutions to streamline communication, improve internal efficiency, and enhance public engagement,” said Donna Tona, CAO, Town of Thorsby. “Our town will launch a modern and accessible website, a multi-channel notification platform that keeps residents informed, and an intuitive meeting management system that creates agendas and meeting minutes in seconds, while saving significant staff time and cost. Thorsby is investing in technology to strengthen our communication and service delivery. Together, these solutions will provide a unified, easy-to-use technology platform that supports efficient municipal operations and a more connected community.”
“Municipalities across Canada are adopting digital platforms that elevate service delivery and community engagement,” said Teresa Yeager, General Manager and Executive Vice President, Catalis Technologies Canada. “We are thrilled to support the Town of Thorsby with a complete citizen engagement solution that improves communication, strengthens transparency, and gives staff more time to focus on what matters most, serving residents.”
About Catalis
Catalis Technologies Canada is the strategic SaaS and integrated payments partner powering municipal, county, and provincial governments. With deep domain expertise and a proven track record, Catalis provides the innovative digital solutions public servants across North America need to modernize operations and better engage their citizens. Learn more at www.catalisgov.com.
Media Contact
Eric Johnson, EVP Government & Legal Affairs
eric.johnson@catalisgov.com
612-309-7111
Related
Enhancing Citizen Communication Processes with Digital Tools
The article discusses how municipalities can improve transparency, efficiency, and citizen engagement by adopting digital tools such as online portals, mobile apps, social media, open data initiatives, and mass notification systems to streamline communication and municipal processes.
Citizen Request311 solution from Catalis
Catalis' Citizen Request311 is a cloud-based 311/CRM solution designed for municipalities of all sizes that streamlines public service request management through an intuitive interface, intelligent task routing, real-time updates, automation tools, and features like customizable views, interactive issue maps, bulk editing, and knowledge base access, enhancing transparency, accountability, and citizen engagement as demonstrated by Evanston's platform upgrade.
Catalis Launches Request311 to Modernize Citizen Engagement and Service Delivery
Catalis has launched Request311, a cloud-based Citizen Request Management platform designed to help municipalities efficiently handle non-emergency public service requests with features like multi-channel citizen communication, intelligent routing, real-time tracking, customizable portals, and advanced reporting, as demonstrated by the Town of Innisfail's improved service visibility and operational efficiency.
Hardee County, FL Modernizes Citizen Engagement
Hardee County, FL has implemented Catalis Request311, an online service request management platform that enables residents to submit and track service issues in real time, thereby improving transparency, streamlining workflows, reducing administrative burdens, and enhancing the efficiency of county staff responsible for maintaining public infrastructure.
Town of Sexsmith Modernizes Meeting Management with Catalis
The Town of Sexsmith, Alberta, is enhancing its commitment to transparent and efficient local government by implementing Catalis’ Meeting Management solution, which automates agenda creation, action tracking, and publication of meeting materials, complementing its existing use of Catalis’ Website and Mass Notification tools to create a seamless digital engagement platform for staff and residents.
Public Works Efficiency with Citizen Request Management
The article discusses how public works departments can enhance efficiency and responsiveness by replacing outdated manual systems with integrated citizen request management software, government CRM, and 311 platforms that enable centralized, automated workflows, real-time GIS mapping, mobile field access, and multi-department coordination to streamline infrastructure maintenance and improve service delivery to residents.
