Customer Success: Partnership, Support & Empowerment
Catalis redefines Customer Success for government agencies by providing a collaborative, accountable, and impact-driven partnership that offers end-to-end support—from implementation to real-world improvements like increased collection rates and reduced processing times—while serving as trusted advisors who combine advanced technology with personalized, proactive engagement to help agencies efficiently meet regulatory requirements and enhance service delivery for constituents.
Customer-Centered. Mission-Focused.
More than Support – A True Partnership
At Catalis, Customer Success goes beyond traditional support models. Serving government agencies means more than resolving tickets or responding to issues—it means being a committed partner from day one. The approach is rooted in collaboration, built on accountability, and focused on impact.
From implementation to ongoing support, Catalis delivers a complete, end-to-end experience designed to empower customers—and the citizens they serve—with meaningful, lasting results. Whether navigating complex regulations, modernizing systems, or enhancing service delivery, Catalis is there to help agencies succeed with confidence and clarity.
End-to-End Dedication, from Implementation to Real-World Results
- Increase in collection rates
- Reduction in staff processing time
- Decrease in pre-trial prep time
Customer Success That Moves Government Forward
Rebecca Bollom, Director of Customer Success at Catalis, shares how the team goes beyond support to become a true partner in your mission. Customer success means personalized guidance, lasting relationships, and a commitment to helping deliver exceptional service to constituents—today and into the future.
Trusted Advisors in GovTech
Operational efficiency, regulatory compliance, and modern, secure solutions are essential in the public sector. For Catalis, that’s just the beginning. Customer Success is built on trust, transparency, and accountability. The goal is to become a strategic advisor and an essential part of your service delivery team.
Catalis pairs exceptional technology with consistent, people-first support—ensuring agencies can meet constituents’ expectations today and adapt confidently for tomorrow.
Always There, Always Involved
Catalis Customer Success Managers don’t just “check in”—they show up. Whether onsite with agencies, attending conferences with local associations, or a quick phone call away, the team is present, engaged, and proactive. They build lasting relationships, not just service tickets.
When challenges arise, they advocate for clients across teams and work relentlessly until resolution is achieved—and sustained.
Transparent Communication & Continuous Collaboration
Catalis believes in transparency. The team works closely with internal product and development teams to ensure clients always know what’s coming. From feature updates to enhancement roadmaps, clients are kept informed and in control.
Clients will never be in the dark about their solution.
Customer Spotlights
Case Study: Sacramento, CA
The implementation of the Catalis AI assistant has been a resounding success. In Sacramento, the Catalis AI assistant has managed 46% of all calls, demonstrating its effectiveness in enhancing call center efficiency.
Case Study: Jefferson County, TN
Facing mounting collections backlogs, Jefferson County needed a smarter payment solution – so they partnered with Catalis. The results: more payments, fewer costs, and 24/7 access for citizens.
Have Questions? Great Possibilities Are Waiting For You
Catalis is always interested in new projects, big or small. Please don’t hesitate to contact them regarding your municipal project needs.
Learn more about the Catalis solutions that are modernizing governments across North America.
Related
Advanced Government Management Solutions from Catalis
Catalis offers advanced, fully integrated SaaS and payment solutions tailored for all government levels—including municipalities, counties, and states—that streamline workflows, enhance revenue collection (processing over 35 million payment transactions annually and $20 billion in taxes), improve public engagement, automate complex processes in courts, land records, public works, and regulatory compliance, and support over 7,000 government clients in digital transformation and operational efficiency.
Catalis AWS Industry Partnership
Catalis, a leading provider of advanced software solutions for North American governments, partners with Amazon Web Services (AWS) to offer a secure, compliant, and FedRAMP-authorized cloud platform that enhances transparency, collaboration, agility, and decision-making for federal agencies, bureaus, and departments managing government programs.
Client Support
The document provides detailed client support contact information for Catalis Brands, including specific phone numbers, email addresses, and customer portal links for various product categories such as Courts & Land Records (with individual support emails for products like Icon, TurboCourt, and Taxsmart), Payments (covering products like nCourt and Bill2Pay), Public Works & Citizen Engagement (including CMMS and ERP products), and Regulatory & Compliance services.
Check Fraud: Why Legacy Systems Put Public Funds at Risk
The article highlights how outdated, paper-based government payment systems significantly increase the risk of check fraud—now surging over 84% with 680,000 suspicious reports in 2023—due to their reliance on manual processes lacking real-time monitoring and PCI-compliant security, thereby endangering public funds and underscoring the urgent need for secure digital payment solutions to protect public agencies and restore trust.
Frictionless Payments: Meeting Citizen Expectations in a Digital-First World
The article emphasizes the urgent need for government agencies to modernize outdated payment systems by adopting frictionless, secure, and diverse digital payment options—such as digital wallets and real-time tracking—to meet rising citizen expectations for convenience, enhance operational efficiency, maintain public trust, and ensure data security in a digital-first world.
Future of Government Payments: Digital Wallets, FinTech & Secure Platforms
Government payments are rapidly transitioning from traditional methods to seamless, secure digital wallets and FinTech innovations—such as pay-by-bank, real-time payments, and API-driven ecosystems—forcing public-sector agencies to modernize their payment systems to meet rising consumer expectations for instant, mobile-first transactions, improve convenience and security, and maintain public trust in an increasingly digital economy.