Customer Success at Catalis: Partnership, Support & Empowerment

Catalis Customer Success emphasizes a collaborative, accountable partnership with government agencies, providing end-to-end support from implementation to ongoing guidance that drives measurable improvements such as a 7% increase in collection rates, 5% reduction in staff processing time, and 7% decrease in pre-trial preparation time, all aimed at empowering agencies to modernize systems, enhance service delivery, and achieve lasting impact for constituents.

Catalis Customer Success

Customer-Centered. Mission-Focused.

More than Support –

A True Partnership

At Catalis, Customer Success goes beyond traditional support models. We believe that serving government agencies means more than resolving tickets or responding to issues—it means being a committed partner from day one. Our approach is rooted in collaboration, built on accountability, and focused on impact.

From implementation to ongoing support, we deliver a complete, end-to-end experience designed to empower our customers—and the citizens they serve—with meaningful, lasting results. Whether you’re navigating complex regulations, modernizing your systems, or enhancing service delivery, we’re here to help you succeed with confidence and clarity.

End-to-end dedication, from implementation to real-world results:

increase in

collection rates

⬆7%

reduction in

staff processing time

⬇5%

decrease in

pre-trial prep time

⬇7%

Customer Success That

Moves Government Forward

Hear from Rebecca Bollom, Director of Customer Success at Catalis, as she shares how our team goes beyond support to become a true partner in your mission. At Catalis, customer success means personalized guidance, lasting relationships, and a commitment to helping you deliver exceptional service to your constituents—today and into the future.

Contact Customer Success

Trusted Advisors in

GovTech

Operational efficiency, regulatory compliance, and modern, secure solutions are essential in the public sector. But for us, that’s just the beginning. Catalis Customer Success is built on trust, transparency, and accountability. Our goal is to become a strategic advisor and an essential part of your service delivery team.

We’re proud to pair exceptional technology with consistent, people-first support—ensuring you can meet your constituents’ expectations today and adapt confidently for tomorrow.

Always There,

Always Involved

Catalis Customer Success Managers don’t just “check in”—they show up.

Whether they’re onsite with your agency, attending conferences with local associations, or a quick phone call away, our team is present, engaged, and proactive. We build lasting relationships, not just service tickets.

And when challenges arise, we don’t pass the buck. We advocate for you across teams and work relentlessly until resolution is achieved—and sustained.

Transparent Communication &

Continuous Collaboration

We believe in transparency. Our team works closely with internal product and development teams to ensure you always know what’s coming. From feature updates to enhancement roadmaps, we keep you informed and in control.

You’ll never be in the dark about your solution. We make sure of it.

Customer

Spotlights

Case Study

Sacramento, CA

The implementation of the Catalis AI assistant has been a resounding success. In Sacramento, the Catalis AI assistant has managed 46% of all calls,demonstrating its effectiveness in enhancing call center efficiency.

Download the Case Study

Case Study

Jefferson County, TN

Facing mounting collections backlogs, Jefferson County needed a smarter payment solution – so they partnered with Catalis. The results? More payments, fewer costs, and 24/7 access for citizens.

Download the Case Study

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